What our customers say
from 1200+ customer reviews
Susan B.
Took these to Italy for 12 days. Walked 40+ miles across cobblestones in Rome, sand in Cinque Terre, and marble in the Vatican. Zero blisters, no break-in. They came out of the suitcase looking brand new. My daughter is getting a pair next.
Sarah M.
I was hesitant to order online but Ginny & Co completely won me over. Stunning quality, beautiful packaging and the most comfortable sandals I have ever worn. Already placing my second order!
Hannah L.
Ordered three pairs during the sale and every single one exceeded my expectations. The packaging felt like receiving a gift. At 58, I finally found a brand that makes me feel stylish and completely myself!
Maria P.
At 61, I had given up on summer bags. Three strangers stopped me at the farmers market the first time I wore this. The handwoven texture is real - not plastic pretending to be natural fiber. Already ordered one for my sister's birthday.
Margaret V.
My feet swell badly in summer and I had nearly given up on sandals. These are the first pair in years that do not leave marks by the end of the day. I have them in beige and black now.
Shop with complete confidence. Every purchase at Ginny & Co comes with a 30-day money-back guarantee. If you are not fully satisfied, simply return your item - no questions asked. Your happiness is our priority.
Common questions
Frequently Asked Questions
Is delivery free?
Yes - we offer free UK delivery on every order, no minimum spend. Your parcel is sent with tracked shipping so you can follow it the whole way home.
How long does delivery take?
Most orders are dispatched within 1-2 working days. UK delivery typically takes 5-7 working days, though some UK locations may take a little longer. You'll receive a tracking link by email as soon as your order is on its way.
How do I choose the right size?
Each product page has a detailed size guide based on measurements. If you're between sizes - or have a wider foot - we generally recommend sizing up one for the most comfortable fit, especially with our orthopaedic styles.
Are your shoes suitable for sensitive or wider feet?
Yes. Our orthopaedic styles are designed with cushioned soles, supportive arches, and a relaxed toe box, making them comfortable for bunions, plantar fasciitis, wider feet and all-day wear. The soft uppers stretch gently with your foot.
What if I'm not satisfied with my order?
We offer a 30-day money-back guarantee on every order. If something isn't quite right - sizing, fit, comfort - simply email us within 30 days and we'll arrange your return and a full refund. No questions, no hassle.
Can I track my order?
Yes. As soon as your order is dispatched you'll receive an email with your tracking link. You can follow your parcel every step of the way, right up to your door.
Can I change or cancel my order?
We start preparing your order quickly to get it to you fast. If you need to make a change or cancel, please email us within 12 hours of placing your order and we'll do our best to update it before it ships.
Do you store my payment details?
No. We never see or store your payment details. All transactions are handled securely with SSL encryption by trusted providers like Visa, Mastercard, Apple Pay, Google Pay and PayPal.
How can I contact customer support?
You can reach us by email at support@ginnynewcastle.co.uk. A real person reads every message, and we typically respond within 24 hours, Monday to Friday.
FREE DELIVERY
We offer free delivery on all orders with no minimum purchase.
30-DAY RETURN GUARANTEE
Satisfied or your money back in 30 days, buy with confidence!
