Refund Policy

REFUND POLICY
Ginny & Co wants you to love everything you receive from us.

30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee on all unopened products from the date of delivery. For hygiene and safety reasons, opened oral care products cannot be returned unless defective. Returns are sent to our overseas fulfilment warehouse and return shipping costs are the responsibility of the customer.

TO START A RETURN
Email support@ginnynewcastle.co.uk. with your order number. We'll respond within 1 business day with return instructions.

REFUND PROCESSING
Once your return is received and inspected, refunds are issued to your original payment method within 5-7 business days. Shipping costs are non-refundable except in cases of defective or damaged items.

POST-ORDER DISCOUNT OFFERS Items purchased through our exclusive post-order discount offers are final sale and cannot be refunded once dispatched. We encourage you to choose carefully, as these specially discounted items are not covered by our standard 30-day returns policy. 

DEFECTIVE OR DAMAGED ITEMS
Contact us within 14 days of delivery with photos. We will arrange a full replacement or refund at no cost to you.

LATE OR MISSING REFUNDS
If you have not received a refund within 10 business days of approval, first check your bank account, then contact your credit card company. If you still need help, email support@ginnynewcastle.co.uk.