Keely | Sunset Flower Dress

Yes - we offer free UK delivery on every order, no minimum spend. Your parcel is sent with tracked shipping so you can follow it the whole way home.

Most orders are dispatched within 1-2 working days. UK delivery typically takes 5-7 working days, though some UK locations may take a little longer. You'll receive a tracking link by email as soon as your order is on its way.

Each product page has a detailed size guide based on measurements. If you're between sizes - or have a wider foot - we generally recommend sizing up one for the most comfortable fit, especially with our orthopaedic styles.

Yes. Our orthopaedic styles are designed with cushioned soles, supportive arches, and a relaxed toe box, making them comfortable for bunions, plantar fasciitis, wider feet and all-day wear. The soft uppers stretch gently with your foot.

We offer a 30-day money-back guarantee on every order. If something isn't quite right - sizing, fit, comfort - simply email us within 30 days and we'll arrange your return and a full refund. No questions, no hassle.

Yes. As soon as your order is dispatched you'll receive an email with your tracking link. You can follow your parcel every step of the way, right up to your door.

We start preparing your order quickly to get it to you fast. If you need to make a change or cancel, please email us within 12 hours of placing your order and we'll do our best to update it before it ships.

No. We never see or store your payment details. All transactions are handled securely with SSL encryption by trusted providers like Visa, Mastercard, Apple Pay, Google Pay and PayPal.

You can reach us by email at support@ginnynewcastle.co.uk. A real person reads every message, and we typically respond within 24 hours, Monday to Friday.